Safety & privacy




Privacy Policy

In order best to serve you, Spalding Plant & Bulb Company requires a limited number of personal details from you. We use these details for the following:

Accurate order transaction
Previously stored details on your orders, delivery and payment details, as well as invoices, are used to ensure a satisfactory transaction on every order.

Example
Posting Spalding’s newsletters and special offer brochures

We use your personal details to keep you informed, with your permission and via our newsletters, about handy gardening and pruning tips as well as interesting offers currently on the go. If you do not wish to hear about our future offers and information about exciting new products from us or our other associated companies and trading titles, please write to us, or unsubscribe via future emails or your online accounts page. We also like to keep you informed of relevant offers from other companies, where you have given consent to such. If you decide in the future that do not want to receive such information, please write to Spalding Plant & Bulb Company, PO Box 113, Spalding, Lincolnshire, PE11 9WL.

Competitions and Special Offers
We need your personal details to accurately follow-up on our online competitions (such as contacting winners).

Data Protection
We respect your privacy and can assure you that your personal email details will never be passed to a third party without your specific permission. Spalding Plant & Bulb Company is registered with the ICO under no. Z6329463, and deals with any details given to us by you in all confidence, in accordance with national and European law.

Online Security
Your online details are protected in a secure environment. You are directed to this secure environment (SSL technology) any time you order from Spalding. This guarantees that your personal details are indeed protected and can never be read or manipulated in any way by a third party. The address line in the domain name also shows 'https'... the S is for Secure.

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Cookies
Our browser places a 'cookie' on your computer every time you visit our website. These are tiny files left on your hard drive by any Internet page you visit. We use these to recognise you on any subsequent visit, and to remember your login name and choice of language, if you wish.
Take a look here to see which cookies Spalding uses, what they are for and how you can remove them at any time.

Altering your details
Please contact our Customer Services if you have any questions about this Privacy Policy, or wish to check, change or remove your personal details from our database. We can however only remove any details once we no longer require them for the accurate transaction of any open order. 

Alterations to the Privacy Policy
Spalding retains the right to alter this Privacy Policy when necessary. It is therefore advisable to read this policy regularly for the most up-to-date version.

Data Protection Authority (UK)
Spalding is affiliated with the ICO in the UK which guarantees the careful and secure use of all personal details both now and in the future.

 



Information Collection and Use

Like many sites, this Site uses cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognise you and your access privileges, and track your Site usage.
1. Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive.
2. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THIS SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."
3. Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.
4. Log Files. As with most web sites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

 


 

Cookies

Spalding Plant & Bulb Company. uses cookies placed on your computer to improve your online experience with us. They enable us to remember your password, keep your 'shopping basket' filled even after the page is closed and also, for example, save your language of preference. Just imagine if you had to fill all those preferences in, every time you visited our website!

Cookies are not at all dangerous to your computer.
Cookies cannot transfer a computer virus. Each 'cookie' is unique and can only be read by the server that installed it on your system.
Most importantly, cookies serve us all as time savers. A cookie's purpose is to let the server know that you have returned to a particular web page.
For instance, say you are a registered customer - a cookie helps the web page server to find your data. This is really useful for simplifying the recording of your personal details like customer number, shipping address etc. Visit us again and all those recorded details are called up once more. This makes it easier for you to use previously chosen functions on our website too.

For example:
Any previously noted shipping details for your order could be password protected and your details automatically saved – those details will then not have to be filled in again.

All Spalding websites use the following cookies:

Cookie purpose

Technical name

Lifetime

More information

Session tracking

Sid

Session

When you visist our website, a new session is started.  This information is used to link your requests and remember your user data like login status, current basket etc. All information is stored at the application server and accessed using the session id saved in cookie. When you close the browser, the cookie is lost and session expires.

Page caching

pgid

session

Our website  selectively caches “non-https” pages to speed up response. Sometimes, these pages are slightly different for different user groups due to some business rules. These different versions of the same page in the cache are differentiated by the pgid value saved in cookie. This cookie is lost when browser is closed and session expires.

User tracking

AuthenticationStateToken-*

Session

This is used for checking access to secure user data.

userid-*

Session

 

 

Remember user login

*-LoginCookie

 

This allows the user to be automatically logged into a new session when user revisits the website after closing the browser.

*-PasswordCookie

User language choice

LanguageRedirectURL

 

This is used to remember the language choice of user on multi-language channels (CH and BE). Whenever user visits the site later, it is shown in the chosen locale.

Affiliate tracking

Network

 

Web traffic can come to Bakker from various affiliates. In order to inform affiliates about an order placed with their referral, it is necessary to remember the affiliate information who directs the user to the site. The affiliate tracking cookies are used to remember the affiliate and send order conversion information to it when an order confirmation page is shown to the user.

TT2_*

 

Page tracking

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2 years

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.

Please visit Google for more information

 

 

 

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30 min

 

 

 

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Session

 

 

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6 months

 

 

 

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2 years

 

 

YouTube cookies
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally identifiable cookie information for playbacks of embedded videos using the privacy enhanced mode. To find out more please visit YouTube’s embedding videos information page.

If you should wish to turn off cookie retention, do so in your own browser. See here instructions on removing cookers in most browsers.

 


 

How to delete cookies

Removing cookies in Internet Explorer 7 & 8
1. Click Extra
2. Click Browser History > General > Remove
3. Choose from the following:
• In Internet Explorer 7: Click Remove cookies > yes > close.
• In Internet Explorer 8: Tick the box Cookies, then click Remove.
4. Click OK.

Removing cookies in Firefox
1.  Click Extra > Options > tab Privacy.
2.  Click 'Delete recent history'
3.  By Details, specify what exactly you wish deleted (cookies in any case!)

Removing cookies in Chrome
1. Click the 'wrench' top right
2. Click settings
3. Choose advanced options
4. Click Privacy and go to Delete browser history...
5. Be sure to tick 'Remove cookies and other site related details'
6. Click 'delete browser history'

Removing cookies in Safari:
1. Open safari (blue icon resembling a compass).
2. Choose Safari > Preferences
3. Click Security (the padlock) at the top of the new window.
4. Click Show cookies
5. Click 2x Delete all